“You must live on another planet”

June 6, 2007

Store: EB Games
Location: Pittsburgh, PA – Forbes St.
Employee: Young Prick
Submitted By: DJBabs

After securing myself a Wii over winter break in New Jersey, I decided to preorder a copy of WiiPlay upon returning to graduate school in Pittsburgh. I received the automated call on the Monday of the release saying that it would be in the next day, so I decided to go pick it up with my girlfriend after my class got out at 4 PM.

We walk in, and while she is looking around at some of the games, I go up to the counter and ask the young prick behind it for my preorder (interrupting him talking about how hot my GF was to another employee). He snapped back that they didn’t get them in today, and won’t be getting them in for another 2 days. I retorted that I got the automated call the previous day saying that it would be in the store by noon on Tuesday (it after 4 PM) and then asked why they would be getting them in two days later. His response was that since the store is on the East coast, and all the games are shipped from the west coast on Monday, the east coast stores don’t get new games in on Tuesdays and instead get them on Thursdays. I said that was ridiculous since I had been preordering stuff at a New Jersey EB Games since I preordered the Dreamcast and that they always got the new games in on Tuesdays. His then decided to basically shout, “well I don’t know what planet you are from, but East Coast GameStops and EB Games never get their games in on Tuesday!”

I demand my preorder money back, and say I’ll drive over to Best Buy and pick it up there. The prick responded that I couldn’t get the preorder money back since the game was already released (even though they didn’t have it yet), but I could transfer the money over to another purchase and then tried to get me to buy a PS3. I eventually argued my way to get my money back and as we walked out the door, the young prick shouted at my GF, “loose the dick that thinks he knows when we get our shipments in and go out with me!”

We then drover over to Best Buy and found stacks of WiiPlays. I have refused to step foot in that EB again.

Advertisements

2 Responses to ““You must live on another planet””

  1. skytso Says:

    First, just to let everyone know… you can always get your pre-order money back. There is never a time that they will not give you cash back for a pre-order except if you used trade-in credit.

    Second, report that sh_t! http://www.gamestop.com – check the customer complaints. More then likely this is going to be my response to just about everybody’s comment. I work for Gamestop and we needs customers to complain so they (the higher ups) understand that they’re f’n up.

  2. djbabs Says:

    Oh I reported it, I called up GameStop customer service and was then contacted by the District Manager since the guy I complained to was totally shocked by what happened. He was very chill and mailed me a handwritten coupon for 10% off my next purchase at one of his stores, even though I told him I would be buying my games from Amazon.com and Best Buy from then on. It was a nice little touch, but the incident was still the last nail in the coffin for my relationship with GameStop, and since the merger, EB Games.


Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: