“Mall Security to GameStop, Please”
July 10, 2007
Location: Garden City, NY
Employee Description: Sweaty Chubby Store Manager
Submitted By: Marisa
The store is packed. I’m standing at the 360 display getting ready to school two teenagers in guitar hero. Behind me at the register the two employees are in an argument with an African-American customer. I have no idea over what, my back was towards them and it was none of my business. The customer walked out of the store cursing, still doesn’t phase me, these things happen.
As soon as he was fully out of the store, one of the employees said, “Some nerve saying that in white America.”
I froze for half a second and then I threw the guitar down, turned around and said “who just said that.”
One of the kids at the register looked me dead in the eyes and said he did, almost like he was proud of himself. I went into a complete blind rage. I have no idea what I yelled at the kid. All I really remember is my boyfriend physically holding back to keep me from attacking the kid and dragging me out of the store. Once I was taken out of the store I called GameStop Customer Service to place a complaint about their racist employee, whom I found out was the store manager during my call. After I told the representative what happened, his first question was “Did you purchase anything?” As if my complaint wasn’t warranted unless I bought something in their store.
While I was in the middle of my call the store manager called mall security on me, to make sure I didn’t hurt him.
The district manager called me this morning to tell me how disgusted he was by the comment and that him and human resources are taking care of the issue. He apologized a ton. But i told him that apologizing won’t make it better, and the only feasible outcome is for the kid to be fired. He told me he would update me on the outcome of the problem within the next few days.