Reservation Tango

July 21, 2007

Store: GameStop
Location: San Bernardino, CA – Campus Crossroads
Employee Description: Tweedle Dum & Tweedle Dee
Submitted By: Silence7

I went in to to the GameStop at 2pm in the afternoon on a Sunday and the place was empty except for the two employees behind the counter and me. One employee greets me with a “how ya’ doin’ ” when I walk in and then leaves me alone to browse without interruption, which is a rare treat in this store.

Being as there are only three people in the store, and I don’t have anyone to talk to, the store is extremely quiet, which makes it very easy to hear the employees talking back and forth approximately 15 feet from me. There was some chatter about various games and that’s when my anger began.

Employee #1: Dude, you should have been here yesterday..
Employee #2: Why?
Employee #1: This guy came in and wanted to cancel 2 pre-orders and put a pre-order on another game.
Employee #2: Yeah…..
Employee #1: I asked him if he had a receipt, and he said no. So I told him he had to have a receipt to cancel a pre-order.
Employee #1 & 2: Hahah ahahaaaaaaa
Employee #2: Man, I’m gonna’ have to start using that one!
Employee #1 & 2: Hahaha hahaaaaaaa

I had pre-ordered 2 games at another EB a week earlier (voluntarily) and was told I could keep the receipt if I wanted but I didn’t need to because they had me in the computer and all I would need to pick up my games was my I.D.

Their evil laughs and *wink-wink* attitude leads me to believe that the policy of needing a receipt to cancel a pre-order is all a bunch of BS to keep people from canceling a pre-order.

If they talk this openly about their lying and cheating right in front a customer, it makes me wonder if they either don’t care, they think I’m too stupid to know WTF their talking about, or they didn’t think I could hear. Honestly I think it’s a combination of the three.

This EB is close to home and very convenient, but I have vowed to drive the extra distance to another that always treats me right if I need an immediate fix, and order games online if I can wait for delivery. At least stores online can’t lie to you right in your face.

I’ve been actively gaming since my parents bought us kids a home Pong machine before the Atari 2600 came out, and have owned almost every system since then (PS3 and NeoGeo excluded) and have seen a lot of crap, but in the last few years it just seems to be getting worse and worse as all the small game stores are being put out of business by the big chain stores.

You guys are doing a great service by exposing the BS that goes on in these places.

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Online vs Store

July 21, 2007

Store: GameStop / EB (Both Stores)
Location: La Habra/Fullerton California
Employee Description: GothicGuy (Fullerton) / Nerd (La Habra)
Submitted By: Rafael Hernandez

I ordered a game on GameStop’s website. It came to my home. This was during the transition of EB and GameStop merger. Well the game I ordered came scratched and not playable on my PS2.  So I called the 1 800 GameStop number. They tell me I can return it to any EB or GameStop store in person. Also on their official website it stated the same thing too.

So I call my local La Habra EB Games. Which I hardly go to. The nerdy manager over the phone tells me, I can not return it to his store. Mailing it back was the only option. I explain to the manager that his headquarters has the policy on their website in plain english. Which I quoted to him. He got angry and and said to check with Corporate since he NEVER got the memo, or knew anything of this matter.

I call my Fullerton shop which is in the next town. I frequent this place a lot. I call them before driving anywhere. Again, we can not do that. Also I do the quoting of their corporate web page. This time I tell him to check the website while I wait on the phone, He brushed me off and said he had other customers that needed to be attended to. I yell at him “Who do you think I am! I am your customer I bought the game from your company’s online shop. It clearly states you can exchange or return my money back GUARANTEED!” Again their reply is, “I never got that memo.”

So I called Corporate and threw in both managers to the fire. Then corporate told me to hang on. Corporate called the managers at both stores and straightened them out. I checked by calling both places 20 minutes after my conversation with corporate. Both were very happy to do this transaction. The guy at the Fullerton store remembered me and said to come on down. I went down to the Fullerton store and he gave me my money and APOLOGIZED! I left the store and now I order most of my games online. I hardly use GameStop unless they have a game that is very cheap and used.

Rated A for *ss

July 15, 2007

Store: GameStop
Location: Randall Square in Geneva, IL
Employee Description: Short and greasy, we’ll call him “Oil Slick” Apparently he was/is the store manager
Submitted By: Scott Kaufmann

To set the tone, I’ll describe why I went to this store in the first place. I had been going to a very cool, roomy EB Games for 3 years and knew everyone that worked there. However, once the GameStop/EB Games merger occurred, it was clear the nice staff was soon to be history. I had to find a local store to switch to, and I couldn’t have picked a worse one.

I walk in with a couple of friends (I was 16 at the time) and check out a few things. While poking around, I hear Oil Slick try to get a young kid, who couldn’t have been over 9, to reserve Madden ’06. I thought that was odd but I continued to look. Finally I chose to get Counter-Strike for the Xbox. I bring it up to the counter and as Oil Slick is ringing it up he mumbles “…ggrum…18….”. I wasn’t sure what he said, but I heard 18 and I knew the game was recently dropped to $9.99 so I spoke up and said “I thought the game was 10 dollars, not 18”. Then out of nowhere he blurts out “I said are you EIGHTEEN? This game is rated M for Mature” Taken aback not only by his tone but also by him thinking I didn’t know what letter “Mature” started with. I hadn’t seen that it was M so I apologized and put it back. When I got back to the counter he asked if I wanted anything else and I said no. He then replied “THEN GET OUT OF MY F*CKING STORE!”. Stunned that he would say this with the same 9-year-old still in the store, I walked back to the car in utter shock.

It has been 2 years and I haven’t stepped foot in that store since, even though it is extremely close to my house. I instead do all of my video game business at a GameStop 60 miles away, near my old house before I moved. It really says something when you would rather travel 60 miles than go back to some place.

Store: GameStop
Location: Garden City, NY
Employee Description: Sweaty Chubby Store Manager
Submitted By: Marisa

The store is packed. I’m standing at the 360 display getting ready to school two teenagers in guitar hero. Behind me at the register the two employees are in an argument with an African-American customer. I have no idea over what, my back was towards them and it was none of my business. The customer walked out of the store cursing, still doesn’t phase me, these things happen.

As soon as he was fully out of the store, one of the employees said, “Some nerve saying that in white America.”

I froze for half a second and then I threw the guitar down, turned around and said “who just said that.”

One of the kids at the register looked me dead in the eyes and said he did, almost like he was proud of himself. I went into a complete blind rage. I have no idea what I yelled at the kid. All I really remember is my boyfriend physically holding back to keep me from attacking the kid and dragging me out of the store. Once I was taken out of the store I called GameStop Customer Service to place a complaint about their racist employee, whom I found out was the store manager during my call. After I told the representative what happened, his first question was “Did you purchase anything?” As if my complaint wasn’t warranted unless I bought something in their store.

While I was in the middle of my call the store manager called mall security on me, to make sure I didn’t hurt him.

The district manager called me this morning to tell me how disgusted he was by the comment and that him and human resources are taking care of the issue. He apologized a ton. But i told him that apologizing won’t make it better, and the only feasible outcome is for the kid to be fired. He told me he would update me on the outcome of the problem within the next few days.

Pre-Paid Reminder

July 1, 2007

Store: GameStop
Location: Round Rock, TX
Employee Description: Apathetic goon with bumbling sidekick
Name: Howard

Highly anticipating the release of Odin Sphere, I went against my best judgment and pre-ordered at GameStop. A friend went along and pre-ordered his copy too at the same store. Another friend at another location did the same thing. We all paid for our orders in full to “guarantee” a copy.

Fast forward a couple of months. We all get the off-pitch machine recording reminding us that the game is released and will be in stores that day.

So after work, we each head off to our respective GameStops to retrieve our game. My friend and I enter the store, which is basically empty. A customer is already standing in line with her indecisive child. Apparently now is also a good time to train a new employee as we stand behind the customer. The child says “Yeah, I want that one.” Not a pre-order I see. The clerk hands her a sealed copy of Odin Sphere. ‘Sealed’ is the magic word for this story. She completes her transaction and I’m next. The senior clerk instructs the trainee to open up the other register to assist my friend. Both of us simultaneously request to pick up our Odin Spheres. Only one clerk reaches behind the counter. Out comes a ‘gutted’ disc of the game. Apparently, they only had one.

“So you didn’t set aside my pre-ordered copy that I paid in full?” Awkward silence.

The questioning continues.

Me: “Why is that copy gutted?”

Goon: “Well, it’s store policy to leave the last copy on the shelf and the contents behind the counter.”

Me: “How many copies did you receive?”

Goon: “Well, our store had 4 pre-orders and this other store had 2 pre-orders. They didn’t get their shipment so they came over and I gave my buddy two of our copies.”

Me: “…”

Goon: “Dude, I’m really sorry.”

Me: “Why would you gut the last copy to showcase to customers when you don’t have enough for pre-orders?”

Goon: “… it’s store policy to leave the last…”

Me: “Well, I don’t want the opened copy.”

I look over at my friend, who’s fuming at this point. He doesn’t want it either. The trainee just stands there. Apparently she’s ‘like, whatever’.

Goon: “It’s still new. I just gutted it this morning.”

We ask for a refund and the trainee fumbles through that. The employee apologizes again for his deliberate blunder. Who would have thought that people who have paid for a product in full might actually want to pick it up? What a concept! While waiting for the refund, my phone rings. Even before glancing down, I’m guessing it’s the other friend. It is.

“Did you guys get one? My store opened mine since it was the last. Why would they open up any games to showcase when all of the copies are already spoken for? Luckily, another nearby store actually had a sealed copy. I managed to get one. How about you guys?”

A pre-order at GameStop is just paying them to call you for a reminder when the game comes out.

OBJECTION!!!

June 26, 2007

Store: GameStop
Location: Woodbury, Minnesota
Employee Description: Overweight Slacker and his Manager
Submitted by: The Almost Penguin

I walk into this GameStop on a mission for Phoenix Wright (the original). Someone told me it was in the bargain bin, and I needed to buy it for a friend’s birthday. So I walk in and begin looking through the bin. The guy behind the counter asks me what I’m searching for and I respond “Phoenix Wright, do you know if you have any copies of it”.

He tells me that the computer says they have one more. At that point, the manager begins to help me look for it. The manager finds the game behind the counter, in it’s trade in case, and continues to search for it’s case: aka the case that says “new”.

Finally he finds the case and gives it to his cashier lackey. The cashier takes this opportunity to inform me that the third one is coming out, and asks me if I’d like to pre-order. I respond no, I’m only buying the first game, wouldn’t I logically want the second game next, not the third? He waits a moment, and I bring up the price discrepancy. The bargain bin says 9.99, and he’s telling me 21.99. The manager replies with “9.99 and up”. Ok fine. I point out they’re selling me a used copy of the game for the new price. The manager replies that it is not used, only held back there for safe keeping.

At this point I’m tempted to walk out without the game because the cartridge has marks on it, from a marker, making it used. But I bite my tongue, cause my friend wants the game, and it is 10 bucks cheaper. The cashier then speaks up “I really don’t know why you’re not pre-ordering the third one”. I interrupt him with “Listen. I’m not pre-ordering from you. I know you have no interest in me, instead only in getting the pre-order because you are paid on commission.”

The cashier “That’s a common misconception, if I don’t sell pre-orders I lose my job.”

Followed by the awkward shouts of the manager behind him “YEAH BUT IT’S FUN! Isn’t it fun! Fun work environment! Fun Fun Fun!!!”

The cashier doesn’t say anything else to me, and I leave with my game.

Store: GameStop
Location: The Mall in Columbia, Columbia, MD
Employee Description: The manager (?)
Submitted by: Nuttyturnip

I normally try to avoid GameStop for obvious reasons, but I had a coupon that would give me $10 off a used copy of Crackdown for the 360, which brought the price down to $30. Here’s how it went:

Me: Can I take a look at that disc before you put it in the case?
Clerk: Sure.
Me: (Look at the disk, see a few scratches and scuffs.) Can I get a disc that looks better?
Clerk: (Slightly bewildered) Sure, hold on. (Turning around to get another disc) You know, those scuffs won’t make the game not work. The disc has to be really scratched, and besides, all the game data is stored on the other side anyway, the side with the label.
Me: (Chuckle to myself but don’t comment)

The clerk got a disc in good condition and started the transaction.

Clerk: You know you could save $4 today with an Edge card (pulls out a card and lays it on the counter).
Me: That’s ok, I’ve got a coupon.
Clerk: You could still save $4 on top of that.
Me: But you have to pay to get that card.
Clerk: Yes, but you’ll save on future purchases and…
Me: No, I never buy used games, except for this one, since I’ve got the coupon.
Clerk: It’s really a good deal though, you get this magazine (pulls that out) and…
Me: NO, I’M NOT INTERESTED.
Clerk: Hey, hey, I’m just trying to save you some money.
Me: That’s ok, I know you’ve got a quota to fill on those.
Clerk: What? We don’t work on commission here.
Me: No, but if you don’t sell a certain number of those, your hours get cut.
Clerk: But, I’m the manager. Help me out here man. (Looks over at the female clerk) We’re all living on dollar hamburgers here.
Me: Yeah, well, unfortunately me too.

(Brief pause)

Clerk: Would you like to pre-order Halo 3 today?