September 13, 2007
Location: Coors Blvd., Albuquerque, NM
Employee Description: Spiked Hair with Dark Glasses, Name tag says “Store Manager”
Submitted By: Ryan
So I walked into the store the other day for the first time in a long time. I had refused to go back after becoming fed up with all the pre-order pushing that had been going around, but thought I’d give it one last go. Big mistake.
The manager, we’ll call him “Spikey Specs,” immediately asks me if I have reserved Halo 3. That’s right, no “Hello,” no “Welcome to GameStop,” just right to the schtick. I politely tell him that I’m not here for that, just that I want to pick up a copy of Stranglehold for 360. Naturally, he asks me if I reserved it. I say that I haven’t, just that I wanna buy one today. Now, keep in mind, that glass case behind him has a row of this exact game, maybe 50 copies.
He gives me a line about how he “can’t believe I didn’t reserve such a big game” and pretends to check the computer to see if he “has any extra copies available.” While “checking” he asks me again if I want to reserve Halo, because “nobody’s going to have it in stock on the big day.” I say no, a little more impatient this time and let him know that I’m just here for Stranglehold. He then tells me that they have no copies of the game available, that they’re all reserved. I point to the row behind him and tell him that at least one of those has to be available, there’s no way they only ordered enough to fill the reserves. He looks me in the eye, without even turning to see how many he’s got, and says that they are all indeed reserved.
I then say, “Fine, I’ll reserve Halo 3. Any copies of Stranglehold available now?” Without doing anything, he looks me dead in the face and says “Yep, a reserve just cancelled.”
Enraged, I tell this jerk that I’ll never shop in his store again and exit in anger, kicking over the Halo 3 standee near the front door.
This story is completely true and I beg all people in the Albuquerque area (and anywhere that poor customer service like this is encouraged) to pick a different store for all their future purchases. Hastings opens at midnight for Halo 3 and Wal-Mart never closes. Don’t fall for their crap and certainly don’t think that they care about you as a customer.
Incidentally, I ran into that same jerk at the Radio Shack inside the mall the next evening and when I walked in and spotted him, he ran from the store, embarrassingly leaving his girlfriend in the dust behind him. Hopefully she dumped that loser.