June 26, 2007

Store: GameStop
Location: Woodbury, Minnesota
Employee Description: Overweight Slacker and his Manager
Submitted by: The Almost Penguin

I walk into this GameStop on a mission for Phoenix Wright (the original). Someone told me it was in the bargain bin, and I needed to buy it for a friend’s birthday. So I walk in and begin looking through the bin. The guy behind the counter asks me what I’m searching for and I respond “Phoenix Wright, do you know if you have any copies of it”.

He tells me that the computer says they have one more. At that point, the manager begins to help me look for it. The manager finds the game behind the counter, in it’s trade in case, and continues to search for it’s case: aka the case that says “new”.

Finally he finds the case and gives it to his cashier lackey. The cashier takes this opportunity to inform me that the third one is coming out, and asks me if I’d like to pre-order. I respond no, I’m only buying the first game, wouldn’t I logically want the second game next, not the third? He waits a moment, and I bring up the price discrepancy. The bargain bin says 9.99, and he’s telling me 21.99. The manager replies with “9.99 and up”. Ok fine. I point out they’re selling me a used copy of the game for the new price. The manager replies that it is not used, only held back there for safe keeping.

At this point I’m tempted to walk out without the game because the cartridge has marks on it, from a marker, making it used. But I bite my tongue, cause my friend wants the game, and it is 10 bucks cheaper. The cashier then speaks up “I really don’t know why you’re not pre-ordering the third one”. I interrupt him with “Listen. I’m not pre-ordering from you. I know you have no interest in me, instead only in getting the pre-order because you are paid on commission.”

The cashier “That’s a common misconception, if I don’t sell pre-orders I lose my job.”

Followed by the awkward shouts of the manager behind him “YEAH BUT IT’S FUN! Isn’t it fun! Fun work environment! Fun Fun Fun!!!”

The cashier doesn’t say anything else to me, and I leave with my game.

Store: GameStop
Location: Bloomington, Minnesota at Mall of America, 3rd floor.
Employee Description: ahh….too old to be working at the mall?
Submitted By: Jackie Steege

Allow me to preface this with this is a bad GameStop: Mall Rats +
Gaming store = mediocrity.

Anyway, a woman comes into the store looking to buy an Xbox 360 for
her son I think. The guy tells her that the Xbox 360 is hard to find
(this is after the release of the Ps3, and after the warranty on the
Xbox 360s were extended), which is a dirty lie. He also tells her that
he happens to have one in the backroom, just for her! The sales clerk
then begins to tell her that the Xbox 360 has been having some
problems, and he thinks it’s best for her investment to not only buy a
cooling unit for it, but also one of those great service plans (which
are good only when the manufacturer’s warranty runs out) , since “the
Xbox 360 has a very very very limited warranty, and Microsoft hardly
honors it at all. If it lights on fire, I doubt Microsoft would even
fix it.”

The woman gets really concerned about the Xbox 360 burning down her
house and the man attempts to sell the cooling unit (a bunch of fans
strapped to an xbox), as a preventative anti fire device. He told her
“They made these coolers so that your Xbox 360 can’t start on fire.
Yeah, people are having a lot of problems with these consoles and
fire, and this works super well. I have like 5 attached to my xbox at
home.” The woman, who is still concerned about her Xbox 360 starting
the entire place on fire asks, “so this (the cooling thing for an
Xbox 360) will stop a fire?” To which GameStop employee replies, “Absolutely.”

She ends up leaving because she’s so concerned about the fire risk
and doesn’t want to buy one at all.