Fine Print

July 29, 2007

Store: Game
Location: Epsom, UK
Employee Description: Bearded Idiot (B.I.), Friendly Manager (F.M.)
Submitted by: Blaggers

I was about ten or eleven when EyeToy Play came out for the first time in the UK, and I was super excited (I realize now it was just a gimmick, but I digress). I used to buy the magazine Games Master, and in one issue, they had a coupon for £5 (about $10) off any game . Awesome, I thought… being so young, I had very little money to buy games with.

So, my best friend, my mum and I went to Game in Epsom after she picked us up from some summer activities camp. She gave me £40 (£35 of which was actually mine, with the other £5 for me to bring back to her as change) and went to do some food shopping, and my friend and I went to the Game that was in the same shopping center. So, I went up to the counter with the game and camera package, and handed over the money and the coupon to BI, who was the only guy behind the counter. He read the coupon carefully and said:

“This isn’t valid.”

“What?” I was confused, as the coupon was well within the start and end dates of validity.

“Yeah, this coupon is for a game, and Eye Toy isn’t a game, it’s a peripheral.”

“But it has a game with it.”

“It has a game with it, but that doesn’t make it a game, does it? But you’ve got enough money there, you can still get it.”

“Not all of it’s mine to spend.”

So, we went and met up with my mum, and she asked why we didn’t have the game. Up until this point, I hadn’t bothered to read any of the fine print on the coupon, but she took it from me, read it and told me it applied to games or peripherals. So, we went back to the shop to try again, only this time my mum came, as we all felt that B.I. had tried to shaft me just because I was a little kid. When we got back, B.I. was restocking a shelf, and F.M. was behind the counter.

My mum explained to him what had happened, and while he didn’t look totally happy we were using a discount coupon, he was very polite and agreed that B.I.’s actions had been unfair and unacceptable. So, we paid for the game with the discount, and as we left the shop, we heard B.I. shouting to F.M.:

“I don’t care if it’s a game and peripheral package, the coupon said ‘Any game or peripheral!'”

That’s MY Bully

July 19, 2007

Store: EB GAMES
Location: Richmond Center, Richmond B.C. Canada
Employee Description: skinny guy –way too stressed
Submitted By: Geordie McGillivray

I rarely go to EB. But I had Bully for the PS2 that I wanted to trade in. Now – I ended feeling sorry for the guy working there after this was all said and done. One employee working during the lunch rush seems like cruel punishment.

I go to EB at lunch time during a weekday. I get there – and there are a few people in line. Now – I have gone during lunch time in the past and I know it can really get busy – so I felt lucky. The guy working there was all alone and looks pretty frazzled. I guess the other employees were out on lunch. So I walk in with bully in my arms and I go back to the discount rack. 2 games for $20 etc. I pick 2 ps2 games I want – I go and wait in line. I am about 3rd in line. Takes 5 minutes or so. Now I know this blog is about annoying employees – but let me just say that almost every time I go to an EB – some of the customers are equally as annoying and clueless. Anyways – I get to the front of the line.

I hand him my copy of bully and say I want to trade it in – he types it in the computer and I get like $30 for it. Fine with me. So he puts it back on the counter by the register. I then hand him the two games I picked out and he looks at them and says sorry – these are mismatched. One is 2 for $20 and the other is 2 for $30 – so I can’t have the deal. It turns out someone had probably just placed a game back on the wrong rack. No big deal. He says let me show you how it works – and starts to walk over to the racks. By now – there is already 5 people in line behind me. We leave bully on the counter.

We go and look at the racks – he shows me what I can get – which I already know – but some of them aren’t labeled so you just can’t tell. Anyways he leaves me alone and goes to help the other customers. I take about another 5 minutes and I cannot find another game in the price range I want so I say screw it. I decide to go get Bully – and just leave.

I look at the counter – there is now more than 10 people in line. I am not going to wait – so I go over almost behind the counter and get the employees attention – I say “hey can I just get my copy of bully and I’ll come back another time”

The look of absolute and total confusion on his face was actually pretty funny – except it scared me at the same time. See – I had been with this guy not 10 minutes ago – and he says “bully?” and looks at me. I say “ya it’s on the counter – can I get it back?”. He then says “Bully, well some kid just returned that a few minutes ago” he then opens a drawer and pulls out MY copy of bully. I say “well – that is mine – remember – you said I get $30 for it and you took me to the back racks to get some other games?”. And he just looks so confused. I think this is what happened:

The employee walked me back to the racks. We left bully on the counter. Frazzled goes back to the counter – sees Bully – forgets all about the previous 10 minutes of his life – then asks the next person in line if they are returning Bully? That person will say of course – and take the $30.

I can see this flash in the guys brain. He says “but I already paid $30 for it.” I say – not to me and I would like my game back. Remember this is in front of more than 10 other people in line. So – I felt bad for the guy. He didn’t seem like a bad guy – think he was just over worked – and in the end was taken advantage of. He then handed me my game and I left. I was kind of pissed that someone had $30 that should be mine… but who cares. I returned it the next day and got my trade in I wanted.

Take a pledge to help raise awareness about young worker safety. Visit www.raiseyourhand.com*

*[ed. note] This isn’t part of the story but it was in the signature of the person who sent this in. Since it looks like a good cause I left it in!

Is that for the PS2?

June 26, 2007

Store: GameStop
Location: Orlando, FL
Employee Description: Dumb hot chick they hired who knows nothing about games
Submitted By: Chris L

So I got a 360 for Christmas of 2006. I finally was able to jump on the bandwagon that was Halo 2 multiplayer.

I visit a GameStop, in a plaza in a poor section of Orlando, and this little girl is behind the counter.

Me: Can I please get a used copy of Halo 2?
Girl: Sure you can! Be right back.

(A few minutes go by of her looking up and down the shelves for Halo 2)
(She comes back)

Girl: I’m sorry, did you want that for Playstation 2?
Me: [LOL]
Girl: ?
Me: Uh, no, Xbox.

(Me and my friend look at each other, laugh, then look at the store manager watching her, and we all chuckle)
(Girl comes back)

Girl: Here you go
(Girl takes out the disc of the unmarked GameStop-brand box)
(Girl notices something wrong)
Manager: Uh, that’s the Map Pack for Halo 2. Sir gimme one sec.

(Me and my friend are laughing so hard on the inside now…)

Girl: Sorry about that..
Me: …[LOL]

Girl: You’re all rung up
Me: Oh wait, let me use my GameStop card
Girl:

(Girl takes literally 10 minutes to figure out how to give me my crappy discount; eventually the manager comes and does it for her)

Girl: Ok, you’re all set
Me: Thanks…
Girl: Hey, have you pre-ordered Halo 3? The game is going to rock!

HD Cables for the PS2?

June 12, 2007

Store: GameStop
Location: Oxford Marketplace – 2580 West Jackson Avenue, Oxford, MS
Employee Description: Le Douche
Submitted by: JeffLillix

Before the Virtua Tennis 3 incident that I have already shared with this blog, I decided that I was going to buy component cables for my PS2 because I had just bought a 32″ LCD TV. I call GameStop in Tupelo, MS, where a few of my friends work and they tell me that they do not have any of the first or third party PS2 component cables so I decide to take my chances and go inside Oxford GS and wade through the bullcrap they were going to throw at me.

I walked into the back to look at the used hardware and happen across Sony component cables in really good condition. I take them to the counter to pay and after the obvious “Pre-order something for your PS2…” speech, Le Douche looks at me and tells me that I’m getting the component cables cheaper than what I should because they were actually HD cables and were put in the computer wrong. I look at him and look at the component ends of the video cable, think about how the PS2 doesn’t have HD output capabilities, laugh on the inside, and leave.

Store: EB Games
Location: Buckland Hills Mall in Manchester, CT
Employee Description: Too much turnover to remember
Submitted By: Nick Utter

This was right about the time that GTA was finally announced for the Xbox. I was browsing the store looking for God knows what and a mother and her small child entered the store. The boy couldn’t have been more than 10. Anyhow, mom noted that she wanted a videogame system for her boy and that he wanted two games. She looked down at him and he noted that he wanted Grand Theft Auto and Halo.

After the parent of the year ceremony ended, the clerk let her know that she’d want a PS2 for her boy. He noted that GTA was a Sony franchise and that those games weren’t going anywhere. As for Halo? Microsoft was going under and Sony was already in position to buy the rights to the Halo franchise…

Store: GamExpress
Location: Flushing, NY on Northern Blvd & Main St, long closed
Employee Description: 20something kid
Submitted By: Rich

This was early 2000. I happened to be working with my friend running a somewhat successful interwebs/mailorder import video game store, but would occasionally get that pang for browsing retail. So I headed down to the gameshops in the main shopping area near my house.

While browsing the rack I overheard a customer expressing his love for all things Resident Evil, and the employee either trying to convince them to buy a $700+ Japanese PS2 or wait for the US one later that year.

“Dude, you really should get a PS2 – Resident Evil 4 is only going to be on Sony!”

‘Uh, what about Code Veronica?’ (not out quite yet in US, I think it might have just came out in Jpn)

“…. well, uh, that’s not a real RE game. No number. Sony owns all the numbers!”

And that’s when my brain had a little stroke. Right in front of me on the rack was a used Jpn copy of Biohazard 2 for Dreamcast (US RE2 didn’t come out til much much later). To add insult to injury I recall there being a nice new copy of RE2 for N64 rotting on the shelf behind the employee.

I chuckled to myself, bought a copy of PSX Mort The Chicken (yeah, MORT THE MOTHERF**KIN CHICKEN, B***HES), and went home to check to see if my Game.Com RE2 was still there and not erased from existence by Sony. 😉

At the time I guess, PS2 would have been the defacto system Capcom would have dropped RE4 on I suppose…

A Tale of Redundancy

June 6, 2007

Store: EB Games
Location: Fredericton, NB, Regent Mall
Employee Description: Mr. WhyBiOneWhenUBiToo
Submitted By: Koloth

Several years ago, while I was browsing the shelves at my local EB, an older woman who was also shopping approached the counter with a question. She had two games in her hand: a copy NHL ’06 for the PS2 and a copy of NHL ’06 for the Xbox. She told the clerk that her son owned both a PS2 and an XBox and liked hockey games, and asked which of the two versions was better and which he would suggest that she purchase. He promptly replied: “I would buy both of them. That way, he can play it on whichever system he wants.” Had I a bit more of a social conscience and a bit less SAD, I might have interjected at this point, but instead I watched in stunned silence and she purchased both games and left the store.