That’s MY Bully

July 19, 2007

Store: EB GAMES
Location: Richmond Center, Richmond B.C. Canada
Employee Description: skinny guy –way too stressed
Submitted By: Geordie McGillivray

I rarely go to EB. But I had Bully for the PS2 that I wanted to trade in. Now – I ended feeling sorry for the guy working there after this was all said and done. One employee working during the lunch rush seems like cruel punishment.

I go to EB at lunch time during a weekday. I get there – and there are a few people in line. Now – I have gone during lunch time in the past and I know it can really get busy – so I felt lucky. The guy working there was all alone and looks pretty frazzled. I guess the other employees were out on lunch. So I walk in with bully in my arms and I go back to the discount rack. 2 games for $20 etc. I pick 2 ps2 games I want – I go and wait in line. I am about 3rd in line. Takes 5 minutes or so. Now I know this blog is about annoying employees – but let me just say that almost every time I go to an EB – some of the customers are equally as annoying and clueless. Anyways – I get to the front of the line.

I hand him my copy of bully and say I want to trade it in – he types it in the computer and I get like $30 for it. Fine with me. So he puts it back on the counter by the register. I then hand him the two games I picked out and he looks at them and says sorry – these are mismatched. One is 2 for $20 and the other is 2 for $30 – so I can’t have the deal. It turns out someone had probably just placed a game back on the wrong rack. No big deal. He says let me show you how it works – and starts to walk over to the racks. By now – there is already 5 people in line behind me. We leave bully on the counter.

We go and look at the racks – he shows me what I can get – which I already know – but some of them aren’t labeled so you just can’t tell. Anyways he leaves me alone and goes to help the other customers. I take about another 5 minutes and I cannot find another game in the price range I want so I say screw it. I decide to go get Bully – and just leave.

I look at the counter – there is now more than 10 people in line. I am not going to wait – so I go over almost behind the counter and get the employees attention – I say “hey can I just get my copy of bully and I’ll come back another time”

The look of absolute and total confusion on his face was actually pretty funny – except it scared me at the same time. See – I had been with this guy not 10 minutes ago – and he says “bully?” and looks at me. I say “ya it’s on the counter – can I get it back?”. He then says “Bully, well some kid just returned that a few minutes ago” he then opens a drawer and pulls out MY copy of bully. I say “well – that is mine – remember – you said I get $30 for it and you took me to the back racks to get some other games?”. And he just looks so confused. I think this is what happened:

The employee walked me back to the racks. We left bully on the counter. Frazzled goes back to the counter – sees Bully – forgets all about the previous 10 minutes of his life – then asks the next person in line if they are returning Bully? That person will say of course – and take the $30.

I can see this flash in the guys brain. He says “but I already paid $30 for it.” I say – not to me and I would like my game back. Remember this is in front of more than 10 other people in line. So – I felt bad for the guy. He didn’t seem like a bad guy – think he was just over worked – and in the end was taken advantage of. He then handed me my game and I left. I was kind of pissed that someone had $30 that should be mine… but who cares. I returned it the next day and got my trade in I wanted.

Take a pledge to help raise awareness about young worker safety. Visit www.raiseyourhand.com*

*[ed. note] This isn’t part of the story but it was in the signature of the person who sent this in. Since it looks like a good cause I left it in!

Are you kidding me?

June 8, 2007

Store: GameStop #2444
Location: Forest Hill Ave.; Richmond, VA
Employee Description: Manager, Slick
Submitted By: V582

I pre-ordered the 360’s HD-DVD drive months before release at this same hellhole. Even decided to take the day off so the wife and I could watch some HD-DVD movies that I had ordered and received prior to the drive’s release.

Well, the release day comes and I call to make sure they had gotten the shipment in already and that they still were not waiting on UPS.

Manager: Yeah we got them in but we only received 2 and they are gone.
Me: Are you kidding me?! I pre-ordered the damn thing.
Manager: You pre-ordered?
Me: This is ridiculous. This is the second time I’ve been burned by your store.
Manager: Look, if you come to the store we’ll figure a way to help you out.
Me: Ok. At the very least, I’ll be coming there to get my money back.

So, I head to the store only to discover that, yet again, an employee, Slick, had been given preference over a regular pre-ordering customer. They offer Slick’s drive to me. I buy it. I start to have second thoughts as I get in my car. I head to Circuit City and see if they have the HD-DVD drives in-stock. They do. I buy one. Make my way back to the Gamestop and walk-in with the large bag I had only left with shortly before.

Me: I want to return this. I just can’t buy from or support your store anymore.
Manager: Oh.
Me: And please refund all my other pre-order money back to me. (I had several other games preordered at this store.)

He did as I asked and I left, never to return. Beyond that, I’ve vowed never, EVER to do business with Gamestop/EB Games again.

May the company rot.

Store: GameStop #2444
Location: Forest Hill Ave.; Richmond, VA
Employee Description: Manager, Balding McPrick
Submitted By: V582

I pre-ordered a copy of Lego Star Wars II for the 360. Release day comes and I go to pick the game up only to discover that they are sold out. The manager told me they got 2 copies in and they are gone.

During this conversation, Balding McPrick walks in holding an opened copy of the game. Balding over hears our conversation and proclaims, “It’s a good thing I brought this copy back!” I say, “Are you going to give me that game at the used price?”

There was silence. I break it.

“Just give me my reserve money back. I’ll go somewhere else.”

I would have been ok had they given me the used price but they weren’t going to make that concession. The fact that they obviously put the employees borrowing policy over a customer’s pre-order rubbed me wrong.