July 1, 2007
Location: Round Rock, TX
Employee Description: Apathetic goon with bumbling sidekick
Highly anticipating the release of Odin Sphere, I went against my best judgment and pre-ordered at GameStop. A friend went along and pre-ordered his copy too at the same store. Another friend at another location did the same thing. We all paid for our orders in full to “guarantee” a copy.
Fast forward a couple of months. We all get the off-pitch machine recording reminding us that the game is released and will be in stores that day.
So after work, we each head off to our respective GameStops to retrieve our game. My friend and I enter the store, which is basically empty. A customer is already standing in line with her indecisive child. Apparently now is also a good time to train a new employee as we stand behind the customer. The child says “Yeah, I want that one.” Not a pre-order I see. The clerk hands her a sealed copy of Odin Sphere. ‘Sealed’ is the magic word for this story. She completes her transaction and I’m next. The senior clerk instructs the trainee to open up the other register to assist my friend. Both of us simultaneously request to pick up our Odin Spheres. Only one clerk reaches behind the counter. Out comes a ‘gutted’ disc of the game. Apparently, they only had one.
“So you didn’t set aside my pre-ordered copy that I paid in full?” Awkward silence.
The questioning continues.
Me: “Why is that copy gutted?”
Goon: “Well, it’s store policy to leave the last copy on the shelf and the contents behind the counter.”
Me: “How many copies did you receive?”
Goon: “Well, our store had 4 pre-orders and this other store had 2 pre-orders. They didn’t get their shipment so they came over and I gave my buddy two of our copies.”
Goon: “Dude, I’m really sorry.”
Me: “Why would you gut the last copy to showcase to customers when you don’t have enough for pre-orders?”
Goon: “… it’s store policy to leave the last…”
Me: “Well, I don’t want the opened copy.”
I look over at my friend, who’s fuming at this point. He doesn’t want it either. The trainee just stands there. Apparently she’s ‘like, whatever’.
Goon: “It’s still new. I just gutted it this morning.”
We ask for a refund and the trainee fumbles through that. The employee apologizes again for his deliberate blunder. Who would have thought that people who have paid for a product in full might actually want to pick it up? What a concept! While waiting for the refund, my phone rings. Even before glancing down, I’m guessing it’s the other friend. It is.
“Did you guys get one? My store opened mine since it was the last. Why would they open up any games to showcase when all of the copies are already spoken for? Luckily, another nearby store actually had a sealed copy. I managed to get one. How about you guys?”
A pre-order at GameStop is just paying them to call you for a reminder when the game comes out.
June 26, 2007
Store: EB Games
Location: S Lamar Blvd, Austin, TX
Employee Description: Arrogant F-er
Submitted By: Phil
I went in today and was talking with my wife about Grand Theft Auto (GTA) 4 coming out in October for the 360 and PS3. This guy, I’ll call him F-er, interjected that he heard last night on Attack of The Show (AOTS) that GTA 4 is ONLY coming out for the 360 now. I asked him if perhaps he had misunderstood and they were talking about the episodes but he shouted back at me that he watches AOTS “EVERY SINGLE NIGHT!”
I left the store and went by a local hotspot to look on the interwebs to see if there was any talk of an announcement pertaining to such. Of course there was nothing so I called the store and talked with “F-er” and told him that I was unable to find anything confirming his claims and he, again, yelled about how he always watches AOTS and last night, (which was Tuesday, the 19th of June) they announced that GTA 4 was only going to be on the 360. He then hung up.
June 11, 2007
Store: EB Games
Location: Houston, TX in West Oaks Mall
Employee Description: Bald Dork, Mr. Mag Pusher
Submitted By: MidnightScott
So just last year in June 2006, I called around the stores because I had garnered interest in a game called Trauma Center: Under the Knife for the DS. The guy on the phone at the store in the mall said he had it, so we went down there, and he sold me it used for $22 exactly if I signed up for Game Informer Magazine. You know honestly I didn’t want another magazine since I had Nintendo Power, and the guy seemed really pushy.
My mom asked me if I wanted it so I just rolled my eyes and said go ahead. So we wasted that extra $14.99 or whatever it cost on some crappy Game Informer magazine. I read the first issue and already knew it was worthless, they were a bunch of Sony fanboys. And I just NOW discovered that the magazine is owned by GameStop Corp…which just really ticked me off.
Location: Central Texas
Employee Description: Skinny
Submitted By: Phil
I worked at GameStop for one day. I went it and, i guess i was in my “training” period. They had me organizing the shelves. I was told that since i was new, it was required to “pad me down” before i left the store to assure i didn’t take anything. I didn’t like the idea of being frisked at work, but whatever.
Anyway, the main manager was working the first half of my shift, and i noticed that he was treating people rudely. When he left i asked the assistant manager why the main dude was so rude to the customers. He said, “Oh, you mean the Blacks and Mexicans?”
I said no. I noticed he was being rude to everyone. And the ass. manager said that he was “only rude to the blacks and mexicans because they respond better to being treated rudely. That they don’t like being treated with respect.” No joke.
I told he that what he was saying was racist and he insisted that it wasn’t racist, it was just the truth. When we closed, he sure enough frisked me and he actually stuck his fingers in my socks. weird. When we got outside he asked me if i could give him a ride to his house. The next day i decided to call corporate in Grapevine, TX, to make a complaint against him. I made the complaint and a few days later i got a call back from someone higher up and he was asking me questions like i had made the stuff up. Anyway, he said that he would look into it and if there was a reason to replace him. He would. I didn’t go back to work there but last time i checked, he was still working there as an ass. manager.
June 5, 2007
Location: Dallas, TX
Employee: Mike Rotch
Submitted By: CockBlockingBeats
2002. So I walk into the store to reserve the new Metroid Prime and Metroid Fusion videogames. The employee and I get into a small conversation.
Mike Rotch: “Well it looks like Nintendo is finally adding a science fiction series to their other franchises. I’m looking forward to it.”