Are you kidding me?

June 8, 2007

Store: GameStop #2444
Location: Forest Hill Ave.; Richmond, VA
Employee Description: Manager, Slick
Submitted By: V582

I pre-ordered the 360’s HD-DVD drive months before release at this same hellhole. Even decided to take the day off so the wife and I could watch some HD-DVD movies that I had ordered and received prior to the drive’s release.

Well, the release day comes and I call to make sure they had gotten the shipment in already and that they still were not waiting on UPS.

Manager: Yeah we got them in but we only received 2 and they are gone.
Me: Are you kidding me?! I pre-ordered the damn thing.
Manager: You pre-ordered?
Me: This is ridiculous. This is the second time I’ve been burned by your store.
Manager: Look, if you come to the store we’ll figure a way to help you out.
Me: Ok. At the very least, I’ll be coming there to get my money back.

So, I head to the store only to discover that, yet again, an employee, Slick, had been given preference over a regular pre-ordering customer. They offer Slick’s drive to me. I buy it. I start to have second thoughts as I get in my car. I head to Circuit City and see if they have the HD-DVD drives in-stock. They do. I buy one. Make my way back to the Gamestop and walk-in with the large bag I had only left with shortly before.

Me: I want to return this. I just can’t buy from or support your store anymore.
Manager: Oh.
Me: And please refund all my other pre-order money back to me. (I had several other games preordered at this store.)

He did as I asked and I left, never to return. Beyond that, I’ve vowed never, EVER to do business with Gamestop/EB Games again.

May the company rot.

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Store: GameStop #2444
Location: Forest Hill Ave.; Richmond, VA
Employee Description: Manager, Balding McPrick
Submitted By: V582

I pre-ordered a copy of Lego Star Wars II for the 360. Release day comes and I go to pick the game up only to discover that they are sold out. The manager told me they got 2 copies in and they are gone.

During this conversation, Balding McPrick walks in holding an opened copy of the game. Balding over hears our conversation and proclaims, “It’s a good thing I brought this copy back!” I say, “Are you going to give me that game at the used price?”

There was silence. I break it.

“Just give me my reserve money back. I’ll go somewhere else.”

I would have been ok had they given me the used price but they weren’t going to make that concession. The fact that they obviously put the employees borrowing policy over a customer’s pre-order rubbed me wrong.

Store: Game Crazy
Location: Virginia Beach, VA
Employee: Manager
Submitted By: Ryu

Was in Game Crazy, picking up my copy of Oblivion, and got to talking to the manager about Halo 3 and PS3. I mentioned that the reasons why I wasn’t getting a PS3 and was sticking with the Xbox 360 was because Hi-def was useless to me, as I dont have an HD TV, and because Halo 3 was only on 360. He responded with something along these lines: “Oh yeah? Well too bad for you, cause Halo 3 is only coming on out HD DVD, Microsoft said so, so guess what sucker? You gotta buy one anyways. Sucks to be you.”

I stared at him for a few moments, and then laughed in his face and walked out. I told all my friends and family, and Game Crazy has since then lost all of our business. Never in my life have I been treated so rudely at any store before.

Store: GameStop
Location: Norfolk, VA, 21st Street location
Employee: Mr. I Don’t Know Sh_t About Classics
Submitted By: Dookie

I guess this would qualify as a lie, since it was obvious he was trying to be cool with me, then revealed his true ignorance…

Here’s the backstory leading to the comment. They’re clearing out their NES games, and I pick up a copy of TMNT 2: The Arcade Game…here’s the quote

“Ninja Turtles the Arcade huh? That game’s cool, but I love the second turtles game they came out with and am gonna snag a copy at closing…”

so yeah…there’s a giant freaking II on the cover, which he apparently skipped over between “Turtles” and “Arcade”

plus this was their last copy, so if he was telling the truth and is just retarded, I’m glad I added to his misery