September 13, 2007
Location: Coors Blvd., Albuquerque, NM
Employee Description: Spiked Hair with Dark Glasses, Name tag says “Store Manager”
Submitted By: Ryan
So I walked into the store the other day for the first time in a long time. I had refused to go back after becoming fed up with all the pre-order pushing that had been going around, but thought I’d give it one last go. Big mistake.
The manager, we’ll call him “Spikey Specs,” immediately asks me if I have reserved Halo 3. That’s right, no “Hello,” no “Welcome to GameStop,” just right to the schtick. I politely tell him that I’m not here for that, just that I want to pick up a copy of Stranglehold for 360. Naturally, he asks me if I reserved it. I say that I haven’t, just that I wanna buy one today. Now, keep in mind, that glass case behind him has a row of this exact game, maybe 50 copies.
He gives me a line about how he “can’t believe I didn’t reserve such a big game” and pretends to check the computer to see if he “has any extra copies available.” While “checking” he asks me again if I want to reserve Halo, because “nobody’s going to have it in stock on the big day.” I say no, a little more impatient this time and let him know that I’m just here for Stranglehold. He then tells me that they have no copies of the game available, that they’re all reserved. I point to the row behind him and tell him that at least one of those has to be available, there’s no way they only ordered enough to fill the reserves. He looks me in the eye, without even turning to see how many he’s got, and says that they are all indeed reserved.
I then say, “Fine, I’ll reserve Halo 3. Any copies of Stranglehold available now?” Without doing anything, he looks me dead in the face and says “Yep, a reserve just cancelled.”
Enraged, I tell this jerk that I’ll never shop in his store again and exit in anger, kicking over the Halo 3 standee near the front door.
This story is completely true and I beg all people in the Albuquerque area (and anywhere that poor customer service like this is encouraged) to pick a different store for all their future purchases. Hastings opens at midnight for Halo 3 and Wal-Mart never closes. Don’t fall for their crap and certainly don’t think that they care about you as a customer.
Incidentally, I ran into that same jerk at the Radio Shack inside the mall the next evening and when I walked in and spotted him, he ran from the store, embarrassingly leaving his girlfriend in the dust behind him. Hopefully she dumped that loser.
July 29, 2007
Submitted By: Silence 7
I thought this was a little funny, but pathetic. Supposedly, this person works at GameStop and wants to help make sure we all get copies of Two Worlds for the Xbox 360, by pushing pre-orders in the GameFAQs forums.
GS manager here. If you haven’t yet, please reserve it.
I had to check alot of stores to find people copies of 3 games this week because so many people wanted Overlord, Darkness, and PokeBatRev. but didn’t put down a reserve for em (because they werent the super hyped popular games that every person reserves). Please guys, it’s all the more reason to tell us that you’re interested in a copy if it’s unpopular. It means we don’t fifty gajillion copies if it’s not hyped. I hate sending people to all over the map (like a bad RPG quest) for shweet games that you can simply just walk in and ask for. We hand you a sealed copy from a drawer behind the counter and send you on your merry way with no worries.
We ask you all the time. We don’t get paid extra for this stuff. It keeps you happy and our shelves stocked. You’re never locked in, ask for your money back,.Or if you get some dungheap who won’t, you demand their district manager’s number. (we got their cell phone numbers in our red book). All you need is an interest in a game and it justifies having your $5 down, even if your not sure, we’ll still get it and have it for you, and if you dont want? Fine, we put it on the shelf for someone else to enjoy.
Please enjoy Two Worlds. I’ll see ya online.
June 29, 2007
June 26, 2007
Store: EB Games
Location: S Lamar Blvd, Austin, TX
Employee Description: Arrogant F-er
Submitted By: Phil
I went in today and was talking with my wife about Grand Theft Auto (GTA) 4 coming out in October for the 360 and PS3. This guy, I’ll call him F-er, interjected that he heard last night on Attack of The Show (AOTS) that GTA 4 is ONLY coming out for the 360 now. I asked him if perhaps he had misunderstood and they were talking about the episodes but he shouted back at me that he watches AOTS “EVERY SINGLE NIGHT!”
I left the store and went by a local hotspot to look on the interwebs to see if there was any talk of an announcement pertaining to such. Of course there was nothing so I called the store and talked with “F-er” and told him that I was unable to find anything confirming his claims and he, again, yelled about how he always watches AOTS and last night, (which was Tuesday, the 19th of June) they announced that GTA 4 was only going to be on the 360. He then hung up.
June 26, 2007
Location: The Mall in Columbia, Columbia, MD
Employee Description: The manager (?)
Submitted by: Nuttyturnip
I normally try to avoid GameStop for obvious reasons, but I had a coupon that would give me $10 off a used copy of Crackdown for the 360, which brought the price down to $30. Here’s how it went:
Me: Can I take a look at that disc before you put it in the case?
Me: (Look at the disk, see a few scratches and scuffs.) Can I get a disc that looks better?
Clerk: (Slightly bewildered) Sure, hold on. (Turning around to get another disc) You know, those scuffs won’t make the game not work. The disc has to be really scratched, and besides, all the game data is stored on the other side anyway, the side with the label.
Me: (Chuckle to myself but don’t comment)
The clerk got a disc in good condition and started the transaction.
Clerk: You know you could save $4 today with an Edge card (pulls out a card and lays it on the counter).
Me: That’s ok, I’ve got a coupon.
Clerk: You could still save $4 on top of that.
Me: But you have to pay to get that card.
Clerk: Yes, but you’ll save on future purchases and…
Me: No, I never buy used games, except for this one, since I’ve got the coupon.
Clerk: It’s really a good deal though, you get this magazine (pulls that out) and…
Me: NO, I’M NOT INTERESTED.
Clerk: Hey, hey, I’m just trying to save you some money.
Me: That’s ok, I know you’ve got a quota to fill on those.
Clerk: What? We don’t work on commission here.
Me: No, but if you don’t sell a certain number of those, your hours get cut.
Clerk: But, I’m the manager. Help me out here man. (Looks over at the female clerk) We’re all living on dollar hamburgers here.
Me: Yeah, well, unfortunately me too.
Clerk: Would you like to pre-order Halo 3 today?
June 12, 2007
Store: Game Crazy
Location: 1111A 228th Street SE, Bothell, WA
Employee Description: Socially Inept Pizza Faced New Guy
Submitted By: Fed UP
I recently rejuvenated my passion for gaming and was looking to get a taste of the next gen era. I called my local Game Crazy (closest games store in my suburban area) inquiring as to if they had any Xbox 360 Elite’s for sale. I am pretty keen as to gaming news and sales trends so I figured that my chances were slim to none. This spurred a back up plan of asking for an Onyx Nintendo DS with a copy of Planet Puzzle League. The conversation went like this.
Game Crazy: Hello, thanks for calling. (Insert current promotional speech)
Me: No, thanks. I was wondering if you have any Xbox 360 Elite’s available?
GC: Uhhh. . . I don’t think that’s out yet.
Me: It came out a few months back. Can you check if you have any?
GC: (Quickly replies) No, we are all out.
Me: Okay, thanks. I had another question, Do you have any Onyx Nintendo DS Lites for sale and a copy of Planet Puzzle League?
GC: Yeah, we have lots of DS Lites.
Me: Do you have it in Black?
Me: What about the game?
GC: What one was that?
Me: (Starting to get frustrated) Planet Puzzle League for the DS.
GC: (Unreassuringly) Yeah we have one copy.
Me: Cool, I’ll be down right away. Can you put them aside for me?
It takes me all of five minutes to get there. Talking to the employees I quickly realize who I was just chatting with. He’s obviously the “new guy.” I tell them that I just called and ask for the DS and Planet Puzzle League. Sh*t hits the fan. The new guy looks at the manager, then bumbles around, ask another customer who is about seven years old if he needs anything, then asks the manager if they have any DS’s. WTF?? Fortunately they did and I got my DS but only to find out that they didn’t actually have an copies of Planet Puzzle League. Even after the Pizza Face New Guy just assumed that they did.
That would have been the end of the conversation had I not asked for him to call another store and see if they had a copy for sale. Long story short, the other store had a copy, I got my game, and I got to meet the bottom of the gene pool!
June 11, 2007
Location: Crossroads Mall, Oklahoma City, OK
Employee Description: Manager was a goatee wearing *sshole in his mid to late 30’s, the clerk was balding and a few years older and was probably the manager’s brother-in-law.
Submitted By: Twist
Sometime in the summer of 2005 I went into the GameStop location where I had done most of my game related purchasing for many, many years (I used to buy SNES games there when it was a Babbage’s). I had finally decided to reserve an Xbox 360 and I wanted to pick up Far Cry: Instincts for the Xbox and as usual browse through the used games to see if there were any gems.
When I walked into the store I was disappointed to see that the only people working were the manager and this older *sshole. Usually I avoided both of them as much as possible because besides being rude as hell neither of them seemed to know shit about games other than the preprogrammed BS that GameStop feeds them. The manager was “helping” a couple with some questions about the Xbox 360 which they wanted to get their son for Christmas. I had to stop myself from giving these people better information because half of what he was saying was complete lies. For example he told them that you had to have a Play & Charge Kit for every single wireless controller, period, and that games and accessories were going to be as hard to find as the consoles.
After looking around a bit I went up to the other employee who was just standing around behind the counter looking like he had forgotten to bring his brain to work with him that day. I told him that I wanted a copy of Far Cry: Instincts and that I wanted to reserve a 360. At this point he tells me that they are no longer reserving 360’s and he then wastes about 5 minutes of my time trying to get me to reserve games and accessories for the 360. Once I finally convince him that I am not going to reserve anything for a system that I might not be able to get he just zones out on me and starts staring at the counter.
While this is going on the manager has duped the couple into reserving a wireless controller, two play & charge kits, a couple of games and their strategy guides, a prepaid things of MS Points, a year of Xbox Live Gold (with the extra headset), and a couple of memory units (even though the couple was interested in the premium model of 360) all for a console that they probably wouldn’t be able to get until January. The manager had successfully convinced them that accessories and games were going to be as hard to find as the systems. I bet this guy used to be a used car sales man.
Cut back to the clerk pulling the lost-in-la-la-land routine: about two minutes goes by like this (if I wasn’t patient I probably would have stopped doing business with GameStop way sooner than this) when another customer walks into the store (it was dead that day, besides the couple and me this is the only other customer who had been in the store since I got there) and this one is something special. She is a super MILF (not just a regular MILF, a SUPER MILF). So the clerk wakes up and immediately asks her if he can help her. She starts asking something about something for the GBA for her son and I interrupt her. I say “Excuse me, do you not want to sell me the game I asked for?” and the clerk says “Oh I will be with you in just a minute.” and I said “No you were helping me first so you will be with her in just a minute.” At this point the manager asks us what is going on and I tell him and he says “Oh well we are really busy he will be right with you.”
I was being calm up to this point but this just pissed me off. This was probably going on 10 minutes since I told the clerk what I wanted and about 9 minutes after I should have left the store with the game I wanted. So I told them both that if this is what passed for customer service around here then I don’t need to do business with them anymore. The manager made some snide remark that I didn’t fully catch as I was leaving and him and the clerk had a good laugh.
I took my money across the street to Best Buy and I have only been in that GameStop once since then and I have been avoiding the chain as much as possible.